Your information, handled with clarity and care.

This policy applies when you visit brandink.media, submit an enquiry, request a proposal, subscribe to communications, apply for a role, or otherwise communicate with BrandInk through the website, email, telephone or linked business channels.

When BrandInk processes personal information solely on a client's instructions while delivering services, the client may be the organisation responsible for that information. In those cases, the client's privacy notice and our contract with that client may also apply.

Information you provide

• Contact details such as your name, business email address, telephone number and country.
• Professional information such as company name, role, industry, website and service requirements.
• Enquiry content, project briefs, meeting notes, files and other information you choose to share.
• Billing, transaction and contract information where you become a client. Payment card details are generally processed by the relevant payment provider rather than stored directly by us.
• Job application details such as your CV, portfolio, work history and professional contact information.

Information collected automatically

• IP address, browser and device type, operating system, approximate location, referring pages and timestamps.
• Website interactions such as pages visited, links selected, session duration and conversion events.
• Cookie identifiers and advertising or analytics signals, subject to your preferences and applicable law.

We may also receive business contact information from referral partners, public business sources, advertising platforms, social networks or service providers, where permitted by law.

We use personal information for specific business and operational purposes, including to:

• Respond to enquiries, schedule consultations and prepare proposals.
• Provide, manage, support and improve our services and client relationships.
• Operate, secure, troubleshoot and measure the performance of our website.
• Maintain CRM records, manage follow-ups and communicate about relevant services.
• Send marketing communications where you have consented or where otherwise permitted, with an option to unsubscribe.
• Prevent fraud, misuse and security incidents, and protect our legal rights.
• Meet accounting, tax, regulatory, contractual and other legal obligations.
• Assess job applications and communicate with candidates.

Depending on your location and the context, we rely on consent, performance of a contract, compliance with law, or legitimate business interests that do not override your rights. Where consent is the basis, you may withdraw it at any time.

Our website may use cookies, pixels, tags and similar technologies to keep the site functioning, remember preferences, understand traffic, measure enquiries and improve advertising. These may include tools supplied by website hosting, analytics, search advertising and social media providers.

• Essential: required for security, navigation and core website functions.
• Analytics: help us understand aggregated website usage and performance.
• Functional: remember choices and support enhanced site features.
• Advertising: help measure campaigns, limit repetition and show more relevant promotions.

Where required, non-essential technologies are used only after your consent. You can use our cookie preference controls or your browser settings to reject or remove cookies. Blocking some technologies may affect certain website functions.

We do not sell personal information for money. We may disclose limited information to trusted recipients when reasonably necessary for the purposes described in this policy:

• Cloud hosting, website, analytics, CRM, email, communications, payment and cybersecurity providers.
• Advertising and social media platforms, subject to cookie preferences and applicable law.
• Professional advisers such as accountants, auditors, insurers and legal counsel.
• Contractors and delivery partners working under confidentiality and data-protection obligations.
• Government, regulatory or law-enforcement authorities where disclosure is legally required.
• A buyer, investor or successor in connection with a genuine corporate transaction, subject to appropriate protections.

Some privacy laws define certain advertising disclosures as a "sale" or "sharing" even when no money is exchanged. Where such rules apply, you may request an opt-out using our privacy contact details or available preference controls.

BrandInk serves clients and works with service providers across India, the United States, Canada and other locations. Your information may therefore be processed in a country whose privacy laws differ from those where you live.

Where required, we use contractual, organisational and technical measures intended to protect personal information during international processing. Local authorities may have lawful access to information under the rules of the country where it is processed.

We retain personal information only for as long as reasonably necessary for the relevant purpose, including the duration of a business relationship and any period required for legal, accounting, security or dispute-resolution needs.

Retention periods vary by information type. Enquiry records may be retained to manage follow-ups and business history; client and billing records may be kept for statutory periods; job applications may be retained for current or future opportunities where permitted. Information is then deleted, anonymised or securely archived.

We use reasonable administrative, technical and organisational safeguards designed to protect personal information against accidental loss, unauthorised access, misuse, alteration or disclosure. Measures may include controlled access, authentication, software updates, secure hosting, backups and confidentiality requirements.

No internet transmission or storage system is completely secure. You should avoid sending sensitive information through open website forms unless it is specifically requested and an appropriate secure method is provided.

Subject to your location, applicable law and permitted exceptions, you may have the following rights:

To make a request, email connect@brandink.media with the subject “Privacy Request.” We may verify your identity and authority before responding. We will respond within the period required by applicable law.

Regional information

India: Individuals may exercise rights available under the Digital Personal Data Protection Act, 2023 and rules in force from time to time, including consent withdrawal and grievance redressal where applicable.

Canada: Individuals may request access to and correction of personal information and may raise concerns about our privacy practices. Consent may be withdrawn subject to legal or contractual restrictions.

California and other US states: Residents may have additional rights to know, delete, correct, opt out of certain sale or sharing, limit certain sensitive-information uses and receive non-discriminatory treatment, where the relevant law applies to BrandInk.

Our website and services are intended for businesses and are not directed to children. We do not knowingly collect personal information from children under 13 through this website. Where a higher minimum age applies under local law, we follow that requirement. If you believe a child has provided information without appropriate authorisation, please contact us so we can review and delete it where required.

Our website may link to external websites, social networks, scheduling tools or other services that operate under their own privacy notices. BrandInk is not responsible for the privacy practices of independent third parties. We encourage you to review their policies before providing information.

We may update this Privacy Policy when our services, technologies or legal obligations change. The revised version will be posted on this page with a new “Last updated” date. If a change materially affects how we use information already collected, we will provide additional notice or seek consent where required.

For questions, requests or concerns about this policy or our handling of personal information, contact:

BrandInk Media
Email: connect@brandink.media
Website: brandink.media/contact

Please include enough detail for us to understand and respond to your request, but do not email government identification or other highly sensitive documents unless we specifically ask for them through a secure method.